Experience exceptional service anytime, anywhere – available 24/7 for your convenience.
About Us
Licensed Operator
Ebbsfleet Cars Ltd is a fully licensed Private Hire Vehicle Operator authorized by Transport for London. We operate under strict regulations ensuring that every journey booked with us is backed by a formal contractual agreement. This guarantees that we take full responsibility for providing safe and reliable transportation services to all our customers.
Flexible and Transparent Service
Our service offers flexibility with advance bookings made for any date, with the ability to modify bookings when needed, subject to availability. All fares are calculated transparently with metered pricing displayed clearly during the journey. We also offer a range of vehicle options tailored to meet your specific travel and luggage needs, ensuring a comfortable and personalized experience.
Safety and Customer Care
Safety is our top priority, with strict rules in place for passenger conduct, luggage, and child safety seats. Our drivers are trained to maintain high standards of professionalism, and we ensure that all journeys are carried out with the utmost care. We also provide multiple convenient payment options, including cash and card, to make your travel experience smooth and hassle-free.
Our Vision & Mission
At Ebbsfleet Cars Ltd, our vision is to be recognized as a leader in luxury and reliable private hire transport, offering exceptional travel experiences that prioritize safety, comfort, and customer satisfaction.
To achieve this, our mission is to provide a seamless and efficient transportation service that clients can rely on, with a commitment to punctuality, professionalism, and personalized care. Our modern fleet of vehicles, combined with highly trained drivers, ensures every journey is smooth, safe, and pleasant.
We are dedicated to exceeding expectations, delivering a first-class service that reflects our passion for excellence and commitment to customer care. Whether it’s an airport transfer, business trip, or special event, Ebbsfleet Cars Ltd guarantees a premium travel experience every time.
Our Approach
Full Commitment & Responsibility
We take full responsibility for accepting bookings and providing transportation services. A formal contract is established upon booking acceptance, and only we can cancel or modify bookings. Our liability cannot be delegated to any third party.
Comfortable & Luxurious Travel
We offer a wide range of modern, luxury vehicles tailored to your needs, ensuring a smooth and comfortable journey from booking to arrival. You can choose your preferred vehicle class with upgrade options available subject to availability.
Flexible Booking & Changes
You can book your trips well in advance without restrictions and modify your booking as needed. Any changes that may incur additional costs will be communicated upfront. Our pricing is transparent and based on agreed routes, with extra fees applied for any stopovers or route deviations.
Safety & Transport Requirements
We comply with all safety standards, including child seats and luggage/animal transport policies. We reserve the right to refuse carriage of unannounced luggage or animals (except guide/assistance dogs). Strict rules are in place to ensure the safety of passengers and drivers throughout the journey.
Clear Delay & Cancellation Policies
We provide a grace period for waiting times before applying delay charges. Cancellations are free if made before the agreed pick-up time. Booking changes are allowed, with any price adjustments confirmed beforehand. We handle delays and cancellations with full transparency.
Multiple Convenient Payment Methods
We accept cash, debit, and credit cards, with payment devices available on board to ensure smooth payment before journey completion.
Professional Customer Service
Our staff are trained to provide courteous, respectful service tailored to each customer’s needs, ensuring a positive experience throughout.
Insurance Coverage & Legal Liability
Ebbsfleet Cars Ltd assumes full legal responsibility for any damage caused during service provision and offers public liability insurance upon request.
Regular Updates to Terms of Service
We reserve the right to update our service terms, notifying customers through our website. Continued use of our services indicates acceptance of updated terms.
Continuous Support & Communication
We maintain daily communication via phone or email for any inquiries or booking changes, ensuring close coordination between drivers and customers for maximum satisfaction.